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Salesforce Service-Cloud-Consultant exam consists of 60 multiple-choice questions that need to be completed within 105 minutes. Service-Cloud-Consultant exam covers a wide range of topics including service cloud implementation, service cloud data model, case management, knowledge management, service console, and service analytics. Service-Cloud-Consultant exam also tests your ability to understand and interpret customer requirements, design and implement customer solutions, and manage customer relationships.

Salesforce Service-Cloud-Consultant exam is intended for professionals who have experience in implementing Service Cloud solutions, configuring Salesforce applications, and managing customer support. Service-Cloud-Consultant Exam Tests candidates' knowledge of Service Cloud features, design considerations, and best practices for implementing and managing Service Cloud solutions. Professionals who achieve this certification are recognized as experts in Service Cloud and are in high demand by organizations seeking to deploy Salesforce Service Cloud solutions.

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Salesforce Certified Service cloud consultant Sample Questions (Q95-Q100):

NEW QUESTION # 95
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case
comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?

A. Create a custom report
B. Create a custom related list on the case
C. Create a custom Visualforce page
D. Create a custom view on the Case tab

Answer: B

NEW QUESTION # 96
UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

A. Create an Unmanaged package
B. Change set
C. Manuallyre create the Permission sets
D. Publish a Managed package

Answer: B

Explanation:
Explanation
A Change Set is the deployment solution that a consultant should use to deploy permission sets granting access to objects and fields from one of its sandboxes to Production. A Change Set is a collection of metadata components that can be deployed from one Salesforce org to another. A Change Set can be used to deploy permission sets, which are sets of permissions and settings that grant users access to various tools and functions in Salesforce. Permission sets can be used to extend users' functional access without changing their profiles. Verified References: [Service Cloud Consultant Certification Guide & Tips], Change Sets Overview

NEW QUESTION # 97
What is a benefit of a customer community? Choose 2 answers.

A. Eliminates the need to track service level agreements
B. Eliminates the need for support agents
C. Enables customers to log inquires without contacting an agent
D. Reduces incoming call volume

Answer: C,D

NEW QUESTION # 98
Cloud Kicks supports customers through chat. Service agents have reported multiple instances where customers have used abusive language, Cloud kicks wants to way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?

A. Enable Assistance Flag Configuration setting.
B. Create a blocking rule.
C. Enable Sneak Peek Configuration setting.
D. Create sensitive data rules.

Answer: C

NEW QUESTION # 99
A case has not been closed even after 30 days, but those cases can be closed in 7 days. What should the
consultant do to overcome this? choose 2 options

A. Use auto response rule to send an email
B. Supervisors to investigate those cases
C. Identify those cases and assign to the closure team
D. Use escalation rule to send an email

Answer: B,C

NEW QUESTION # 100
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